Return Policy
We hope you love your purchase, but we understand if it doesn't work out. We gladly accept eligible returns within 14 days of the confirmed delivery date to your original form of payment. After 14 days, we will accept returns up to 30 days of the confirmed delivery date for store credit only in the form of a gift card. Please note, all returns must follow requirements listed below.
**We reserve the right to refuse return orders that do not follow our policy guidelines**
REQUIREMENTS
▫ Products must be received in new condition - unwashed, unworn, unaltered, undamaged.
▫ Items cannot have makeup, fragrance, deodorant, smoke, stains or odor of any kind.
▫ All original tags must be attached
▫ Items must be postmarked within 30 days of the confirmed delivery date from your order's tracking number. Postmarked means it has been accepted and scanned in with the shipping courier.
▫ Products must be received in new condition - unwashed, unworn, unaltered, undamaged.
▫ Items cannot have makeup, fragrance, deodorant, smoke, stains or odor of any kind.
▫ All original tags must be attached
▫ Items must be postmarked within 30 days of the confirmed delivery date from your order's tracking number. Postmarked means it has been accepted and scanned in with the shipping courier.
ITEMS NOT ELIGIBLE FOR RETURN
▫ All items listed in the SALE section
▫ Items marked as FINAL SALE
▫ Bodysuits for sanitary purposes
▫ Items purchased with store credit or exchange
▫ All items listed in the SALE section
▫ Items marked as FINAL SALE
▫ Bodysuits for sanitary purposes
▫ Items purchased with store credit or exchange
▫ Gift cards or items purchased with a promotional gift card
▫ Any items marked down, promotional discounts or coupon codes greater than 25% off the original price (includes BOGO & Spotlight items)
▫ Promotional gifts
DAMAGED / DEFECTIVE ITEMS
We inspect all orders prior to shipping, but we understand there can be occasional mishaps during the delivery process. Please inspect your items immediately upon receipt.
If you receive a damaged/defective item(s), please email hello@annechicwear.com within 3 days of delivery. Please include a picture of the damaged item(s) and your order number.
We inspect all orders prior to shipping, but we understand there can be occasional mishaps during the delivery process. Please inspect your items immediately upon receipt.
If you receive a damaged/defective item(s), please email hello@annechicwear.com within 3 days of delivery. Please include a picture of the damaged item(s) and your order number.
**Please note, exact colors of clothing may vary depending on lighting, photography, revisions, and/or screen resolution. These items do not qualify as a defect.
CANCELLED ORDERS
If you wish to cancel your order or make any changes, please contact hello@annechicwear.com within 24 hours along with your order number. Please note, due to transaction fees, all cancelled orders will be charged a 5% restocking fee. Orders that have been shipped cannot be cancelled or modified.
If you wish to cancel your order or make any changes, please contact hello@annechicwear.com within 24 hours along with your order number. Please note, due to transaction fees, all cancelled orders will be charged a 5% restocking fee. Orders that have been shipped cannot be cancelled or modified.
EXCHANGES
▫ Please note, our inventory is limited. We only offer exchanges on the same item for a different size. Please e-mail us within 7 days upon receiving your order to confirm that we still have the size in stock you wish to exchange for.
▫ Please note, our inventory is limited. We only offer exchanges on the same item for a different size. Please e-mail us within 7 days upon receiving your order to confirm that we still have the size in stock you wish to exchange for.
RETURN PROCESS
▫ To request a return, please email us at hello@annechicwear.com and provide the following information - order number, name of item(s), reason for return. If your request is approved, we will send you instructions on how to send your unwanted items back to us.
▫ You are responsible for the shipping expenses of your unwanted items.
▫ Shipping paid on the original order is non-refundable.
▫ We will process your refund once we receive your return. Once your refund has been processed, please allow 7-10 business days for your bank to credit your refund.
▫ We will process your refund once we receive your return. Once your refund has been processed, please allow 7-10 business days for your bank to credit your refund.
For any further questions or concerns, please feel free to contact us at hello@annechicwear.com and we will be happy to assist the best we can!